Help & FAQs

Choosing the perfect solution is a highly personal decision, as it depends on various factors.

That's why we would like to speak with you directly to help you make the right choice. We can do this over the phone, in-store, or through an online message. If you're searching for a gift for someone special, we're happy to assist you in finding the best solution.

Our team of skilled employees puts in their best effort to ensure that each camera is thoroughly tested before it leaves the shop.

We take pride in our quality assurance process, but should any defects be missed, rest assured that our new products come with a 2-year guarantee period, while used and tested products are guaranteed for 30 days.

Earn Extra Cash by Upgrading or Converting Your Old Kit. If you're considering an upgrade or simply want to convert your old kit into cash, we'd be happy to purchase it from you.

No, we don't conduct animal testing. However, we do capture adorable pictures of animals from time to time!

Certainly! We offer regular promotions, But if you're on the lookout for new equipment but your budget is limited, let us know. We'll do our best to give you the best possible deal!

Absolutely! Our shipping services are globally available and come with tracking and insurance.

Once your order is placed, we will send you a confirmation email that includes a tracking number. This way, you can easily track your order.

Estimated Delivery Times:

• Netherlands/Belgium: 1-2 business days
• Europe: 2-5 business days
• Worldwide: 5-12 business days

If you place your order we will send you an conformation email with information included a tracking number so you can track your order.

Contact us to see if we can modify your order. You can delete any items in your shopping cart by clicking the trash can icon as long as they haven't been processed yet.

Yes, we have an 14 days return right so you can test out your new product.. With new products 2 years warranty and tested products warranty a 6 months warranty. When we can’t repair of fix the problem we will deliver a replacement product. 

Here's our Warranty Policy:

• We offer a 14-day return policy so that you can test your new product and ensure satisfaction.
• Our new offers come with a 2-year warranty
• All tested and used products are covered by a 30-day warranty.
• If there's an issue that we can't repair or fix, we'll deliver a replacement product to you.
• Please note that we do not offer warranties on outlet products.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Please contact us before returning.

Refunds are processed within 7 days from when we receive the item(s).

Easy Steps to Create an Account and Access Personalized Services

To create an account, simply locate the small figure icon next to the shopping cart at the top right corner of the page.

Upon clicking on the icon, you will be given the option to either log in to your existing account or to create a new one.

Follow the steps provided to create your account and gain access to our personalized services.

We offer workshops for clients or businesses that are willing to take their images and videos to a professional level. 

Enhance Your Visual Content with Our Professional Workshops
Looking to take your video and image content to the next level? Our workshops are tailored to both clients and businesses who want to improve their visual content and create a more professional aesthetic.

Thank you for your message. We are capable of handling minor camera repairs at this time. However, we are unable to perform major repairs - but we are working on expanding our services to accommodate this in the future.

We would be delighted to meet you! To ensure that we have ample time to assist and converse with you, kindly schedule an appointment beforehand.

We're located at De Oude Veiling 72 (1st Floor), 1689 AC Zwaag, and we welcome visitors by appointment. Our shop doors are open from Monday to Friday, 9:00am to 6:00pm. If you have any inquiries, don't hesitate to reach out to us at +31612325022 or through our social media channels or email at Support@HTF-store.com.